Question 1

How long does shipping take?

Accepted Answer

Standard delivery takes 3-5 business days within the UK. Express delivery is available for 1-2 business day delivery.

Question 2

Do you ship internationally?

Accepted Answer

Currently we ship within the United Kingdom. We're working on expanding to Europe and beyond.

Question 3

How much does shipping cost?

Accepted Answer

Delivery costs depend on the size of your parcel. The exact rate is calculated at checkout based on what you're ordering.

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched, you'll receive an email with a tracking number and link to follow your delivery.

Question 5

Are your products organic?

Accepted Answer

We source from certified organic farms wherever possible. Each product listing notes its certifications and sourcing details.

Question 6

How do you select your products?

Accepted Answer

Every product goes through our curation process — we visit farms, test quality, and ensure sustainable and ethical practices.

Question 7

Do products have an expiry date?

Accepted Answer

Yes, all perishable products have clear best-before dates. We ensure everything is shipped with plenty of shelf life remaining.

Question 8

Can I request a specific product?

Accepted Answer

Absolutely! Use our contact form to suggest products. We love hearing what our community wants.

Question 9

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You can pay with all major credit cards.

Question 10

Can I modify my order after placing it?

Accepted Answer

If your order hasn't been dispatched yet, contact us and we'll do our best to make changes.

Question 11

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, and Apple Pay through our secure Stripe payment system.

Question 12

Will I receive an order confirmation?

Accepted Answer

Yes, you'll receive an email confirmation immediately after placing your order with all the details.

Question 13

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for non-perishable items in their original condition. Perishable items cannot be returned.

Question 14

How do I initiate a return?

Accepted Answer

Contact our support team through the contact page. We'll send you a prepaid return label and process your refund within 5-7 business days.

Question 15

Do you offer exchanges?

Accepted Answer

Yes, we're happy to exchange items. Contact us and we'll arrange the swap.

Question 16

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your return. The amount will be credited to your original payment method.

Frequently Asked Questions