Information
Shipping & Returns
We want every order to arrive quickly and safely. Here is everything you need to know about how we get our goods to your door — and what to do if something is not quite right.
How Your Order Gets to You
Order Placed
Confirmation sent to your email
Processing
Carefully packed within 24 hours
Shipped
On its way with tracking updates
Delivered
Arrives safely at your door
Delivery Options
Standard Delivery
Arrives in 3-5 business days. Perfect for planned purchases when you are not in a rush.
Rate depends on parcel size — calculated at checkout.
Express Delivery
Arrives in 1-2 business days. Ideal when you need your order a little sooner.
Rate depends on parcel size — calculated at checkout.
Returns & Exchanges
Changed your mind? No problem. Follow these four simple steps to return or exchange an item.
Get in Touch
Contact us within 30 days of receiving your order. Let us know what you would like to return or exchange.
Receive Your Label
We will email you a prepaid return shipping label so you can send the item back at no extra cost.
Ship It Back
Pack the item in its original condition and drop it off at your nearest collection point.
Get Your Refund
Once we receive and inspect the return, your refund will be processed within 5-7 business days.
Important Policy Details
- Returns are accepted for non-perishable items only.
- Items must be in their original, unopened condition with all packaging intact.
- Perishable goods (food, fresh produce, dried herbs) cannot be returned due to health and safety regulations.
- Gift cards and sale items marked as final sale are non-refundable.
- If you receive a damaged or incorrect item, please contact us within 48 hours for a full replacement.